Customer Service Hub

Escalations

Follow-ups to stores, procurement, accounts and partners
Open escalations
46
sent + awaiting a reply
Awaiting reply > 48h
37
automated reminder due
Resolved this week
8
w/c 22 Jun – 28 Jun
Busiest target org
Wolt
64 escalations over 13 weeks

Escalations per week by org

Wolt courier outage — w/c 18 May
CaseIssue typeTarget orgSentStatusAge
c-2026-04-06-22Broken itemdaves Procurement6 AprAwaiting reply84d
c-2026-04-09-20Deli / butcher qualityNORD9 AprAwaiting reply81d
c-2026-04-12-5Delivery / online orderWolt12 AprAwaiting reply78d
c-2026-04-16-23Staff attitudeĦaż-Żebbuġ16 AprAwaiting reply74d
c-2026-04-20-4Deli / butcher pricedaves Procurement20 AprAwaiting reply70d
c-2026-04-28-11Refund / returndaves Accounts28 AprAwaiting reply62d
c-2026-04-29-19Staff attitudeIl-Gżira, Triq Nazju Ellul29 AprAwaiting reply61d
c-2026-05-02-17Expired / short datedaves Procurement2 MayAwaiting reply58d
c-2026-05-11-13Delivery / online orderWolt11 MayAwaiting reply49d
c-2026-05-11-21Rewards cardSuppy11 MayAwaiting reply49d
c-2026-05-15-24Delivery / online orderWolt15 MayAwaiting reply45d
c-2026-05-18-10Delivery / online orderWolt18 MayAwaiting reply42d
c-2026-05-19-8Delivery / online orderWolt19 MayAwaiting reply41d
c-2026-05-19-14Delivery / online orderWolt19 MayAwaiting reply41d
c-2026-05-21-1Delivery / online orderWolt21 MayAwaiting reply39d
c-2026-05-21-4Delivery / online orderWolt21 MayAwaiting reply39d
c-2026-05-21-8Delivery / online orderWolt21 MayAwaiting reply39d
c-2026-05-22-26Cleanliness / store conditionBirkirkara, Triq Il-Ferrovija L-Qadima22 MayAwaiting reply38d
c-2026-05-28-19Delivery / online orderWolt28 MayAwaiting reply32d
c-2026-06-01-6Product technicaldaves Procurement1 JunAwaiting reply28d
c-2026-06-02-3Deli / butcher qualityNORD2 JunAwaiting reply27d
c-2026-06-02-28Delivery / online orderWolt2 JunAwaiting reply27d
c-2026-06-05-21Deli / butcher pricedaves Procurement5 JunAwaiting reply24d
c-2026-06-06-10Refund / returndaves Accounts6 JunAwaiting reply23d
c-2026-06-08-1Delivery / online orderBolt8 JunAwaiting reply21d
c-2026-06-08-19Deli / butcher pricedaves Procurement8 JunAwaiting reply21d
c-2026-06-12-6Deli / butcher qualityDeli & Fruit/Veg attendant12 JunAwaiting reply17d
c-2026-06-16-3Expired / short datedaves Procurement16 JunAwaiting reply13d
c-2026-06-17-24Deli / butcher pricedaves Procurement17 JunAwaiting reply12d
c-2026-06-18-5Deli / butcher qualityDeli & Fruit/Veg attendant18 JunAwaiting reply11d
c-2026-06-18-18Delivery / online orderWolt18 JunAwaiting reply11d
c-2026-06-19-13Deli / butcher qualityDeli & Fruit/Veg attendant19 JunAwaiting reply10d
c-2026-06-19-21Product technicaldaves Procurement19 JunAwaiting reply10d
c-2026-06-22-26Delivery / online orderBolt22 JunAwaiting reply7d
c-2026-06-24-7Deli / butcher pricedaves Procurement24 JunAwaiting reply5d
c-2026-06-24-15Rewards cardSuppy24 JunAwaiting reply5d
c-2026-06-25-4Refund / returndaves Accounts25 JunAwaiting reply4d
c-2026-06-27-9Delivery / online orderBolt27 JunAwaiting reply2d
c-2026-06-17-2Deli / butcher qualityDeli & Fruit/Veg attendant17 JunSent12d
c-2026-06-20-17Deli / butcher qualityPrime20 JunSent9d
c-2026-06-22-2Refund / returndaves Accounts22 JunSent7d
c-2026-06-25-12Deli / butcher qualityPrime25 JunSent4d
c-2026-06-26-15Delivery / online orderWolt26 JunSent3d
c-2026-06-26-17Refund / returndaves Accounts26 JunSent3d
c-2026-06-26-27Deli / butcher pricedaves Procurement26 JunSent3d
c-2026-06-27-17Delivery / online orderBolt27 JunSent2d
c-2026-06-24-11Product technicaldaves Procurement24 JunResolved5d
c-2026-06-24-16Pricing / barcodedaves Procurement24 JunResolved5d
c-2026-06-23-1Rewards cardSuppy23 JunResolved6d
c-2026-06-23-7Delivery / online orderWolt23 JunResolved6d
c-2026-06-23-13Product technicaldaves Procurement23 JunResolved6d
c-2026-06-23-15Delivery / online orderWolt23 JunResolved6d
c-2026-06-22-5Delivery / online orderWolt22 JunResolved7d
c-2026-06-17-13Rewards cardSuppy17 JunResolved12d
c-2026-06-17-18Deli / butcher qualityDeli & Fruit/Veg attendant17 JunResolved12d
c-2026-06-16-7Expired / short dateIs-Swieqi, Triq L-Ilqugh16 JunResolved13d
c-2026-06-15-25Delivery / online orderWolt15 JunResolved14d
c-2026-06-14-9Delivery / online orderWolt14 JunResolved15d
c-2026-06-13-12Refund / returndaves Accounts13 JunResolved16d
c-2026-06-13-17Expired / short datedaves Procurement13 JunResolved16d
c-2026-06-12-8Refund / returndaves Accounts12 JunResolved17d
c-2026-06-11-23Expired / short datedaves Procurement11 JunResolved18d
c-2026-06-10-6Pricing / barcodedaves Procurement10 JunResolved19d
c-2026-06-10-9Refund / returndaves Accounts10 JunResolved19d
c-2026-06-10-22Pricing / barcodedaves Procurement10 JunResolved19d
c-2026-06-10-23Product technicaldaves Procurement10 JunResolved19d
c-2026-06-09-5Delivery / online orderBolt9 JunResolved20d
c-2026-06-09-15Waiting time / queueIn-Naxxar, Vjal Il-21 Ta Settembru9 JunResolved20d
c-2026-06-09-16Delivery / online orderWolt9 JunResolved20d
c-2026-06-08-10Product qualitydaves Procurement8 JunResolved21d
c-2026-06-08-17Refund / returndaves Accounts8 JunResolved21d
c-2026-06-08-21Deli / butcher qualityDeli & Fruit/Veg attendant8 JunResolved21d
c-2026-06-07-0Refund / returndaves Accounts7 JunResolved22d
c-2026-06-07-5Delivery / online orderWolt7 JunResolved22d
c-2026-06-07-8Expired / short datedaves Procurement7 JunResolved22d
c-2026-06-06-2Deli / butcher pricedaves Procurement6 JunResolved23d
c-2026-06-06-5Delivery / online orderWolt6 JunResolved23d
c-2026-06-05-0Deli / butcher qualityDeli & Fruit/Veg attendant5 JunResolved24d
c-2026-06-04-7Staff attitudeBirkirkara, Triq Il-Knisja l-Qadima4 JunResolved25d
c-2026-06-04-14Delivery / online orderWolt4 JunResolved25d
c-2026-06-04-23Deli / butcher qualityNORD4 JunResolved25d
c-2026-06-03-8Refund / returndaves Accounts3 JunResolved26d
c-2026-06-03-24Refund / returndaves Accounts3 JunResolved26d
c-2026-06-02-20Delivery / online orderWolt2 JunResolved27d
c-2026-06-01-20Staff attitudeIs-Swieqi, Triq L-Ilqugh1 JunResolved28d
c-2026-05-29-1Delivery / online orderWolt29 MayResolved31d
c-2026-05-28-17Deli / butcher qualityDeli & Fruit/Veg attendant28 MayResolved32d
c-2026-05-27-1Expired / short datedaves Procurement27 MayResolved33d
c-2026-05-26-1Deli / butcher qualityNORD26 MayResolved34d
c-2026-05-26-15Deli / butcher qualityDeli & Fruit/Veg attendant26 MayResolved34d
c-2026-05-25-24Deli / butcher pricedaves Procurement25 MayResolved35d
c-2026-05-23-5Delivery / online orderWolt23 MayResolved37d
c-2026-05-23-6Delivery / online orderWolt23 MayResolved37d
c-2026-05-23-7Delivery / online orderWolt23 MayResolved37d
c-2026-05-23-8Delivery / online orderWolt23 MayResolved37d
c-2026-05-23-10Delivery / online orderWolt23 MayResolved37d
c-2026-05-23-14Delivery / online orderWolt23 MayResolved37d
c-2026-05-23-21Delivery / online orderWolt23 MayResolved37d
c-2026-05-22-2General enquiryASV22 MayResolved38d
c-2026-05-22-7Delivery / online orderWolt22 MayResolved38d
Showing the 100 most urgent of 208 escalations — the full history stays searchable in production.