Handled by Customer Care 6 · first response 1h 2m
Daniel Muscat
Hi, my Wolt order from your store arrived with two items missing.
Daniel Muscat · 10:38
So sorry about that! Could you share your order number and the items affected?
Customer Care 6 · 11:40
The reference is in my email — the whole freezer bag is ruined.
Daniel Muscat · 11:45
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 6 · 11:55
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDelivery / online order raised over Instagram — Tas-Sliema, L - Mrabat, order W-54563. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Bolt · Third party · sent 9 Jun
Store to speak with Bolt; confirm refund amount, send email with details
Auto-notify: Bolt · within 24h — live send is a production step.
Contact: contact to be provisioned
- No follow-ups yet.
Internal notes
none yetInternal — the team sees this, the customer never does.