Handled by Customer Care 6 · first response 41m
David Farrugia
Hi, I ordered through the app and got someone else's bags.
David Farrugia · 12:09
Apologies for the trouble — can you send the order reference so I can check with the store?
Customer Care 6 · 12:50
Sure, it's the order from this afternoon. Missing the chicken breast and the milk.
David Farrugia · 12:54
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 6 · 13:06
Thanks, appreciate the quick reply.
David Farrugia · 13:31
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatLate / failed delivery reported; refund amount to be confirmed with store.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Wolt · Third party · sent 22 Jun
Store to speak with Wolt; confirm refund amount, send email with details
Auto-notify: Wolt · within 24h — live send is a production step.
Contact: contact to be provisioned
- 24 Jun — Store manager confirmed on cameras; proceeding.
- 27 Jun — Refund amount confirmed; processing.
Internal notes
none yetInternal — the team sees this, the customer never does.