Handled by Customer Care 2 · first response 18m
Omar Sciberras
Hello, the cheese from the deli counter was hard and discoloured.
Omar Sciberras · 09:18
So sorry — could you send images of the product issue? The store will also speak to the counter attendant.
Customer Care 2 · 09:36
Photos attached, you can see the colour.
Omar Sciberras · 09:43
Thank you. The store manager will confirm with the cameras (can take 24hrs) and we've emailed the third party about the quality issue. These can take a little longer as we wait on external feedback.
Customer Care 2 · 09:50
Thanks, appreciate the quick reply.
Omar Sciberras · 10:03
You're welcome! I'll keep this thread updated.
Customer Care 2 · 10:12
Okay, I'll wait to hear back.
Omar Sciberras · 10:39
Just confirming this is being handled — thanks for your patience.
Customer Care 2 · 10:56
Any news on this?
Omar Sciberras · 11:05
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatButcher counter quality complaint; third party emailed, camera check requested.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Prime · Third party · sent 25 Jun
Store speaks to butcher attendant; email 3rd party on quality issue
Auto-notify: Prime + Sliema, George Borg Olivier Street · within 24h — live send is a production step.
Contact: contact to be provisioned
- No follow-ups yet.
Internal notes
none yetInternal — the team sees this, the customer never does.