Handled by Customer Care 1 · first response 24m
Elaine Zammit
Hello, I was charged twice at the till, can you help?
Elaine Zammit · 11:31
Happy to help — do you have the receipt or the till slip number?
Customer Care 1 · 11:55
The slip number is on the photo I just sent.
Elaine Zammit · 12:05
Thanks — the store manager will confirm on the cameras, which can take up to 24hrs, and then we process the refund.
Customer Care 1 · 12:10
Thanks, appreciate the quick reply.
Elaine Zammit · 12:35
You're welcome! I'll keep this thread updated.
Customer Care 1 · 12:57
Okay, I'll wait to hear back.
Elaine Zammit · 13:12
Just confirming this is being handled — thanks for your patience.
Customer Care 1 · 13:21
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatReturn of opened product; refund but no return, item marked damaged.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
daves Accounts · Accounts · sent 3 Jun
Refund confirmation via accounts team
Auto-notify: daves Accounts · within 48h — live send is a production step.
Contact: contact to be provisioned
- No follow-ups yet.
Internal notes
none yetInternal — the team sees this, the customer never does.