Handled by Customer Care 4 · first response 4m
Claire Grech
Hello, the butcher pack barcode rang up as a different product at the till.
Claire Grech · 07:40
Could you send a clear image of the itemised sticker showing the product name, barcode and price?
Customer Care 4 · 07:44
Here's the sticker photo, barcode included.
Claire Grech · 07:50
Thanks — the barcode and product don't match, so I've sent the image to our procurement team. We'll refund the price difference.
Customer Care 4 · 07:59
Thanks, appreciate the quick reply.
Claire Grech · 08:08
You're welcome! I'll keep this thread updated.
Customer Care 4 · 08:12
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCounter pack price/barcode mismatch; sticker image sent to procurement, difference refunded.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
daves Procurement · Procurement · sent 5 Jun
Send itemised-sticker image + barcode to procurement
Auto-notify: daves Procurement + Il-Gżira, Triq Nazju Ellul · within 24h — live send is a production step.
Contact: contact to be provisioned
- 7 Jun — Customer updated on progress.
Internal notes
none yetInternal — the team sees this, the customer never does.