Handled by Customer Care 6 · first response 3m
Katya Mifsud
Hi, I ordered through the app and got someone else's bags.
Katya Mifsud · 14:41
So sorry about that! Could you share your order number and the items affected?
Customer Care 6 · 14:44
The reference is in my email — the whole freezer bag is ruined.
Katya Mifsud · 14:53
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 6 · 15:06
Thanks, appreciate the quick reply.
Katya Mifsud · 15:18
You're welcome! I'll keep this thread updated.
Customer Care 6 · 15:28
Okay, I'll wait to hear back.
Katya Mifsud · 15:34
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatLate / failed delivery reported; refund amount to be confirmed with store.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Wolt · Third party · sent 7 Jun
Store to speak with Wolt; confirm refund amount, send email with details
Auto-notify: Wolt · within 24h — live send is a production step.
Contact: contact to be provisioned
- 9 Jun — Chased by email — awaiting response.
Internal notes
none yetInternal — the team sees this, the customer never does.