Handled by Customer Care 2 · first response 12m
Matthias Caruana
Hi, the minced beef from the butcher counter smelled off when I opened it.
Matthias Caruana · 18:33
So sorry — could you send images of the product issue? The store will also speak to the counter attendant.
Customer Care 2 · 18:45
Photos attached, you can see the colour.
Matthias Caruana · 18:48
Thank you. The store manager will confirm with the cameras (can take 24hrs) and we've emailed the third party about the quality issue. These can take a little longer as we wait on external feedback.
Customer Care 2 · 19:02
Thanks, appreciate the quick reply.
Matthias Caruana · 19:09
You're welcome! I'll keep this thread updated.
Customer Care 2 · 19:21
Customer
2 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDeli / butcher quality raised over Facebook — San Pawl Il-Baħar, Triq It-Tamar. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Deli & Fruit/Veg attendant · Third party · sent 26 May
Store speaks to deli / fruit & veg attendant; email shared contact
Auto-notify: Deli & Fruit/Veg attendant + San Pawl Il-Baħar, Triq It-Tamar · within 24h — live send is a production step.
Contact: contact to be provisioned
- 28 May — Refund amount confirmed; processing.
Internal notes
none yetInternal — the team sees this, the customer never does.