Anna Debono
Deli / butcher quality · Is-Siġġiewi, Triq It-Tabib Nikol Zammit · Fri 5 Jun 16:04Handled by Customer Care 4 · first response 4m
Anna Debono
Hello, the cheese from the deli counter was hard and discoloured.
Anna Debono · 16:04
So sorry — could you send images of the product issue? The store will also speak to the counter attendant.
Customer Care 4 · 16:08
Photos attached, you can see the colour.
Anna Debono · 16:10
Thank you. The store manager will confirm with the cameras (can take 24hrs) and we've emailed the third party about the quality issue. These can take a little longer as we wait on external feedback.
Customer Care 4 · 16:17
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatButcher counter quality complaint; third party emailed, camera check requested.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Deli & Fruit/Veg attendant · Third party · sent 5 Jun
Store speaks to deli / fruit & veg attendant; email shared contact
Auto-notify: Deli & Fruit/Veg attendant + Is-Siġġiewi, Triq It-Tabib Nikol Zammit · within 24h — live send is a production step.
Contact: contact to be provisioned
- No follow-ups yet.
Internal notes
none yetInternal — the team sees this, the customer never does.