Handled by Customer Care 6 · first response 7m
Paul Sammut
Hello, the cheese from the deli counter was hard and discoloured.
Paul Sammut · 07:30
So sorry — could you send images of the product issue? The store will also speak to the counter attendant.
Customer Care 6 · 07:37
Photos attached, you can see the colour.
Paul Sammut · 07:45
Thank you. The store manager will confirm with the cameras (can take 24hrs) and we've emailed the third party about the quality issue. These can take a little longer as we wait on external feedback.
Customer Care 6 · 07:58
Thanks, appreciate the quick reply.
Paul Sammut · 08:18
You're welcome! I'll keep this thread updated.
Customer Care 6 · 08:45
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDeli counter quality complaint; images forwarded to shared attendant contact.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
NORD · Third party · sent 26 May
Store speaks to butcher attendant; email 3rd party on quality issue
Auto-notify: NORD + Tas-Sliema, Triq Tigne' · within 24h — live send is a production step.
Contact: contact to be provisioned
- 28 May — Customer updated on progress.
Internal notes
none yetInternal — the team sees this, the customer never does.