Handled by Customer Care 5 · first response 31m
Andrew Sammut
Hi, what time does the Qormi store close on public holidays?
Andrew Sammut · 19:06
Happy to help!
Customer Care 5 · 19:37
Great, thanks for checking.
Andrew Sammut · 19:44
Here's the info you asked for — anything else, just message us.
Customer Care 5 · 19:47
Thanks, appreciate the quick reply.
Andrew Sammut · 20:11
You're welcome! I'll keep this thread updated.
Customer Care 5 · 20:33
Okay, I'll wait to hear back.
Andrew Sammut · 20:45
Just confirming this is being handled — thanks for your patience.
Customer Care 5 · 20:54
Any news on this?
Andrew Sammut · 21:00
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatGeneral enquiry answered in chat.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
ASV · Third party · sent 22 May
ASV — IT support ticket
Auto-notify: ASV · within 8h — live send is a production step.
Contact: contact to be provisioned
- 24 May — Refund amount confirmed; processing.
Internal notes
none yetInternal — the team sees this, the customer never does.