Handled by Customer Care 7 · first response 7m
Neil Bugeja
Hi, the minced beef from the butcher counter smelled off when I opened it.
Neil Bugeja · 19:05
So sorry — could you send images of the product issue? The store will also speak to the counter attendant.
Customer Care 7 · 19:12
Photos attached, you can see the colour.
Neil Bugeja · 19:15
Thank you. The store manager will confirm with the cameras (can take 24hrs) and we've emailed the third party about the quality issue. These can take a little longer as we wait on external feedback.
Customer Care 7 · 19:27
Thanks, appreciate the quick reply.
Neil Bugeja · 19:49
You're welcome! I'll keep this thread updated.
Customer Care 7 · 20:16
Okay, I'll wait to hear back.
Neil Bugeja · 20:40
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDeli counter quality complaint; images forwarded to shared attendant contact.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Deli & Fruit/Veg attendant · Third party · sent 12 Jun
Store speaks to deli / fruit & veg attendant; email shared contact
Auto-notify: Deli & Fruit/Veg attendant + Qawra, Triq l-Maskli · within 24h — live send is a production step.
Contact: contact to be provisioned
- 14 Jun — Refund amount confirmed; processing.
- 17 Jun — Reminder sent — no reply yet.
Internal notes
none yetInternal — the team sees this, the customer never does.