Handled by Customer Care 6 · first response 15m
David Abela
Hi, the sausages I got from the butcher yesterday turned grey overnight.
David Abela · 07:18
So sorry — could you send images of the product issue? The store will also speak to the counter attendant.
Customer Care 6 · 07:33
Photos attached, you can see the colour.
David Abela · 07:43
Thank you. The store manager will confirm with the cameras (can take 24hrs) and we've emailed the third party about the quality issue. These can take a little longer as we wait on external feedback.
Customer Care 6 · 07:55
Thanks, appreciate the quick reply.
David Abela · 08:23
You're welcome! I'll keep this thread updated.
Customer Care 6 · 08:30
Customer
2 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDeli counter quality complaint; images forwarded to shared attendant contact.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Deli & Fruit/Veg attendant · Third party · sent 19 Jun
Store speaks to deli / fruit & veg attendant; email shared contact
Auto-notify: Deli & Fruit/Veg attendant + Marsaskala, Triq Il-Qalet · within 24h — live send is a production step.
Contact: contact to be provisioned
- 21 Jun — Store manager confirmed on cameras; proceeding.
Internal notes
none yetInternal — the team sees this, the customer never does.