Handled by Customer Care 7 · first response 11m
Daniel Spiteri
Hi, the sticker on my deli pack says €4.20 but I was charged €6.10.
Daniel Spiteri · 18:20
Could you send a clear image of the itemised sticker showing the product name, barcode and price?
Customer Care 7 · 18:31
Here's the sticker photo, barcode included.
Daniel Spiteri · 18:36
Thanks — the barcode and product don't match, so I've sent the image to our procurement team. We'll refund the price difference.
Customer Care 7 · 18:42
Thanks, appreciate the quick reply.
Daniel Spiteri · 19:06
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCounter pack price/barcode mismatch; sticker image sent to procurement, difference refunded.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
daves Procurement · Procurement · sent 26 Jun
Send itemised-sticker image + barcode to procurement
Auto-notify: daves Procurement + Birżebbuġa, Triq Zarenu Dalli · within 24h — live send is a production step.
Contact: contact to be provisioned
- No follow-ups yet.
Internal notes
none yetInternal — the team sees this, the customer never does.