Handled by Customer Care 3 · first response 1m
Omar Abela
Hi, the minced beef from the butcher counter smelled off when I opened it.
Omar Abela · 20:29
So sorry — could you send images of the product issue? The store will also speak to the counter attendant.
Customer Care 3 · 20:30
Photos attached, you can see the colour.
Omar Abela · 20:36
Thank you. The store manager will confirm with the cameras (can take 24hrs) and we've emailed the third party about the quality issue. These can take a little longer as we wait on external feedback.
Customer Care 3 · 20:50
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatButcher counter quality complaint; third party emailed, camera check requested.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
NORD · Third party · sent 4 Jun
Store speaks to butcher attendant; email 3rd party on quality issue
Auto-notify: NORD + St Paul's Bay, Tourist St · within 24h — live send is a production step.
Contact: contact to be provisioned
- 6 Jun — Reminder sent — no reply yet.
- 9 Jun — Third party confirmed receipt, investigating.
Internal notes
none yetInternal — the team sees this, the customer never does.