Handled by Customer Care 3 · first response 2m
Kevin Muscat
Good morning, my delivery never showed up and the app says completed.
Kevin Muscat · 15:25
Apologies for the trouble — can you send the order reference so I can check with the store?
Customer Care 3 · 15:27
Sure, it's the order from this afternoon. Missing the chicken breast and the milk.
Kevin Muscat · 15:31
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 3 · 15:42
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDelivery / online order raised over WhatsApp — Il-Gżira, Triq Nazju Ellul, order W-37767. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Wolt · Third party · sent 6 Jun
Store to speak with Wolt; confirm refund amount, send email with details
Auto-notify: Wolt · within 24h — live send is a production step.
Contact: contact to be provisioned
- No follow-ups yet.
Internal notes
none yetInternal — the team sees this, the customer never does.