Handled by Customer Care 6 · first response 1h 47m
Luca Agius
Hi, I'd like a refund for an item I bought yesterday in store.
Luca Agius · 13:27
Sorry about that! Could you send a photo of the receipt so I can pass it to the store?
Customer Care 6 · 15:14
Yes, I have the receipt here, sending a photo now.
Luca Agius · 15:19
Thanks — the store manager will confirm on the cameras, which can take up to 24hrs, and then we process the refund.
Customer Care 6 · 15:32
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatReturn of opened product; refund but no return, item marked damaged.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
daves Accounts · Accounts · sent 10 Jun
Refund confirmation via accounts team
Auto-notify: daves Accounts · within 48h — live send is a production step.
Contact: contact to be provisioned
- 12 Jun — Store manager confirmed on cameras; proceeding.
- 15 Jun — Third party confirmed receipt, investigating.
Internal notes
none yetInternal — the team sees this, the customer never does.