Handled by Customer Care 5 · first response 2m
Elaine Sammut
Hi, can I update the mobile number on my rewards card?
Elaine Sammut · 09:05
Of course! Can you confirm the rewards card number in full and the name on the account?
Customer Care 5 · 09:07
The card number is on the back, sending it now with my details.
Elaine Sammut · 09:15
All updated — the change shows in the app within a few minutes.
Customer Care 5 · 09:29
Thanks, appreciate the quick reply.
Elaine Sammut · 09:37
You're welcome! I'll keep this thread updated.
Customer Care 5 · 09:54
Okay, I'll wait to hear back.
Elaine Sammut · 10:02
Just confirming this is being handled — thanks for your patience.
Customer Care 5 · 10:26
Any news on this?
Elaine Sammut · 10:30
Quick update — the team came back to us and it's progressing.
Customer Care 5 · 10:44
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatRewards card update request; details verified and applied.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Suppy · Third party · sent 24 Jun
Suppy app — account / rewards-card issue
Auto-notify: Suppy · within 48h — live send is a production step.
Contact: contact to be provisioned
- No follow-ups yet.
Internal notes
none yetInternal — the team sees this, the customer never does.