Refund approved — no need to return it, we'll mark it as damaged. Apologies again!
You're welcome! I'll keep this thread updated.
Quick update — the team came back to us and it's progressing.
Any news on this?
Thanks, appreciate the quick reply.
Just confirming this is being handled — thanks for your patience.
Thank you — refund approved, and our procurement team will speak to the supplier about this batch.
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
I've created a ticket for our procurement team with the images. They may need up to 24hrs, especially if the supplier is involved.
Okay, I'll wait to hear back.
Thanks — the barcode and product don't match, so I've sent the image to our procurement team. We'll refund the price difference.
We've asked the store to check the shelf and remove any other expired items. Depending on the product we can exchange it in store.
Confirmed — we'll refund the price difference and procurement will fix the barcode mapping.
Ticket raised — the item is marked out of stock while it's fixed. If you were overcharged, accounts will confirm a price-difference refund.
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Thank you. The store manager will confirm with the cameras (can take 24hrs) and we've emailed the third party about the quality issue. These can take a little longer as we wait on external feedback.
Thanks — the store manager will confirm on the cameras, which can take up to 24hrs, and then we process the refund.
We've asked the store to check the shelf and procurement will raise it with the supplier.
Hello, the glass bottle broke as soon as I lifted it out — the base was chipped.
Elena Caruana · 16:45
Sorry about that! A photo of the item and your receipt and we'll sort a refund.
Customer Care 5 · 17:02
Photo sent — it made a mess of everything.
Elena Caruana · 17:08
Customer Care 5 · 17:22