Handled by Customer Care 2 · first response 1h 14m
Amy Cassar
Hi, my Wolt order from your store arrived with two items missing.
Amy Cassar · 12:43
Apologies for the trouble — can you send the order reference so I can check with the store?
Customer Care 2 · 13:57
Sure, it's the order from this afternoon. Missing the chicken breast and the milk.
Amy Cassar · 14:02
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 2 · 14:08
Thanks, appreciate the quick reply.
Amy Cassar · 14:31
You're welcome! I'll keep this thread updated.
Customer Care 2 · 14:53
Okay, I'll wait to hear back.
Amy Cassar · 15:17
Just confirming this is being handled — thanks for your patience.
Customer Care 2 · 15:32
Any news on this?
Amy Cassar · 15:38
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatItems missing from delivery order; store and delivery partner informed.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Wolt · Third party · sent 26 Jun
Store to speak with Wolt; confirm refund amount, send email with details
Auto-notify: Wolt · within 24h — live send is a production step.
Contact: contact to be provisioned
- No follow-ups yet.
Internal notes
none yetInternal — the team sees this, the customer never does.