Michela Camilleri
Delivery / online order · San Pawl Il-Baħar, Triq It-Tamar · Sat 23 May 15:52Handled by Customer Care 5 · first response 32m
Michela Camilleri
Hello, the courier left my shopping outside and the frozen items defrosted.
Michela Camilleri · 15:52
Apologies for the trouble — can you send the order reference so I can check with the store?
Customer Care 5 · 16:24
The reference is in my email — the whole freezer bag is ruined.
Michela Camilleri · 16:33
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 5 · 16:45
Thanks, appreciate the quick reply.
Michela Camilleri · 17:05
You're welcome! I'll keep this thread updated.
Customer Care 5 · 17:11
Okay, I'll wait to hear back.
Michela Camilleri · 17:29
Just confirming this is being handled — thanks for your patience.
Customer Care 5 · 17:37
Any news on this?
Michela Camilleri · 18:04
Quick update — the team came back to us and it's progressing.
Customer Care 5 · 18:25
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCold-chain items arrived defrosted; refund requested via delivery partner.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Wolt · Third party · sent 23 May
Store to speak with Wolt; confirm refund amount, send email with details
Auto-notify: Wolt · within 24h — live send is a production step.
Contact: contact to be provisioned
- 25 May — Chased by email — awaiting response.
Internal notes
none yetInternal — the team sees this, the customer never does.