Handled by Customer Care 7 · first response 8m
Daniel Bugeja
Hello, the ham I bought yesterday expires today, that's too short.
Daniel Bugeja · 19:20
Thanks for flagging! Could you tell me which store and send a photo of the date label?
Customer Care 7 · 19:28
It was the fridge aisle, photo attached.
Daniel Bugeja · 19:31
The item can be exchanged in store, and the store manager is checking the display now.
Customer Care 7 · 19:43
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatExpired / short date raised over Facebook — Qawra, Triq l-Maskli. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
daves Procurement · Procurement · sent 2 May
Procurement to speak to supplier (may take 24hrs)
Auto-notify: daves Procurement + Qawra, Triq l-Maskli · within 48h — live send is a production step.
Contact: contact to be provisioned
- 4 May — Store manager confirmed on cameras; proceeding.
Internal notes
none yetInternal — the team sees this, the customer never does.