Handled by Customer Care 7 · first response 3m
Anna Attard
Hi, I ordered through the app and got someone else's bags.
Anna Attard · 21:06
Apologies for the trouble — can you send the order reference so I can check with the store?
Customer Care 7 · 21:09
Sure, it's the order from this afternoon. Missing the chicken breast and the milk.
Anna Attard · 21:19
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 7 · 21:29
Thanks, appreciate the quick reply.
Anna Attard · 21:54
You're welcome! I'll keep this thread updated.
Customer Care 7 · 22:16
Okay, I'll wait to hear back.
Anna Attard · 22:20
Just confirming this is being handled — thanks for your patience.
Customer Care 7 · 22:45
Any news on this?
Anna Attard · 23:03
Quick update — the team came back to us and it's progressing.
Customer Care 7 · 23:20
Customer
8 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDelivery / online order raised over WhatsApp — Ħal Qormi, Triq San Bastjan, order W-75169. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Bolt · Third party · sent 27 Jun
Store to speak with Bolt; confirm refund amount, send email with details
Auto-notify: Bolt · within 24h — live send is a production step.
Contact: contact to be provisioned
- No follow-ups yet.
Internal notes
none yetInternal — the team sees this, the customer never does.