Handled by Customer Care 4 · first response 5m
Roberta Bugeja
Hi, I want to report how I was spoken to at the till this morning.
Roberta Bugeja · 10:21
I'm really sorry to hear that. Could you tell me the store, the time, and which till or aisle?
Customer Care 4 · 10:26
It was around 10:30 at the second till.
Roberta Bugeja · 10:32
Thank you — I've shared this with the store manager, who will review with the team member. We take this seriously.
Customer Care 4 · 10:41
Thanks, appreciate the quick reply.
Roberta Bugeja · 11:04
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatStaff attitude complaint; store manager informed for follow-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Is-Swieqi, Triq L-Ilqugh · Stores · sent 1 Jun
Store manager to confirm issue on cameras (may take 24hrs)
Auto-notify: Is-Swieqi, Triq L-Ilqugh · within 24h — live send is a production step.
Contact: contact to be provisioned
- 3 Jun — Refund amount confirmed; processing.
Internal notes
none yetInternal — the team sees this, the customer never does.