Handled by Customer Care 1 · first response 26m
Roberta Spiteri
Hello, the butcher pack barcode rang up as a different product at the till.
Roberta Spiteri · 16:01
Could you send a clear image of the itemised sticker showing the product name, barcode and price?
Customer Care 1 · 16:27
Here's the sticker photo, barcode included.
Roberta Spiteri · 16:31
Thanks — the barcode and product don't match, so I've sent the image to our procurement team. We'll refund the price difference.
Customer Care 1 · 16:36
Thanks, appreciate the quick reply.
Roberta Spiteri · 16:52
You're welcome! I'll keep this thread updated.
Customer Care 1 · 17:04
Customer
8 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCounter pack price/barcode mismatch; sticker image sent to procurement, difference refunded.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
daves Procurement · Procurement · sent 6 Jun
Send itemised-sticker image + barcode to procurement
Auto-notify: daves Procurement + In-Naxxar, Vjal Il-21 Ta Settembru · within 24h — live send is a production step.
Contact: contact to be provisioned
- 8 Jun — Chased by email — awaiting response.
- 11 Jun — Refund amount confirmed; processing.
Internal notes
none yetInternal — the team sees this, the customer never does.