Handled by Customer Care 2 · first response 39m
Sarah Caruana
Hello, the courier left my shopping outside and the frozen items defrosted.
Sarah Caruana · 12:32
So sorry about that! Could you share your order number and the items affected?
Customer Care 2 · 13:11
Sure, it's the order from this afternoon. Missing the chicken breast and the milk.
Sarah Caruana · 13:17
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 2 · 13:29
Thanks, appreciate the quick reply.
Sarah Caruana · 13:47
Customer
9 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCold-chain items arrived defrosted; refund requested via delivery partner.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Wolt · Third party · sent 23 Jun
Store to speak with Wolt; confirm refund amount, send email with details
Auto-notify: Wolt · within 24h — live send is a production step.
Contact: contact to be provisioned
- No follow-ups yet.
Internal notes
none yetInternal — the team sees this, the customer never does.