Handled by Customer Care 5 · first response 10m
Claire Muscat
Good morning, my delivery never showed up and the app says completed.
Claire Muscat · 13:04
So sorry about that! Could you share your order number and the items affected?
Customer Care 5 · 13:14
Sure, it's the order from this afternoon. Missing the chicken breast and the milk.
Claire Muscat · 13:20
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 5 · 13:24
Thanks, appreciate the quick reply.
Claire Muscat · 13:31
You're welcome! I'll keep this thread updated.
Customer Care 5 · 13:56
Okay, I'll wait to hear back.
Claire Muscat · 14:19
Customer
2 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatItems missing from delivery order; store and delivery partner informed.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Wolt · Third party · sent 9 Jun
Store to speak with Wolt; confirm refund amount, send email with details
Auto-notify: Wolt · within 24h — live send is a production step.
Contact: contact to be provisioned
- No follow-ups yet.
Internal notes
none yetInternal — the team sees this, the customer never does.