Handled by Customer Care 3 · first response 1m
Rita Micallef
Hello, the product photo online shows a 6-pack but I received a single.
Rita Micallef · 14:25
Thanks for spotting that — could you send a screenshot of how it appears and the product barcode?
Customer Care 3 · 14:26
Screenshot and barcode sent.
Rita Micallef · 14:32
Ticket raised — the item is marked out of stock while it's fixed. If you were overcharged, accounts will confirm a price-difference refund.
Customer Care 3 · 14:35
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatWrong product image/description online; ticket with barcode and screenshot.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
daves Procurement · Procurement · sent 24 Jun
Create ticket with live image, barcode and presentation screenshot
Auto-notify: daves Procurement · within 24h — live send is a production step.
Contact: contact to be provisioned
- 26 Jun — Reminder sent — no reply yet.
- 28 Jun — Third party confirmed receipt, investigating.
Internal notes
none yetInternal — the team sees this, the customer never does.