Handled by Customer Care 5 · first response 5m
Mark Debono
Hi, the sausages I got from the butcher yesterday turned grey overnight.
Mark Debono · 15:20
So sorry — could you send images of the product issue? The store will also speak to the counter attendant.
Customer Care 5 · 15:25
Photos attached, you can see the colour.
Mark Debono · 15:34
Thank you. The store manager will confirm with the cameras (can take 24hrs) and we've emailed the third party about the quality issue. These can take a little longer as we wait on external feedback.
Customer Care 5 · 15:37
Thanks, appreciate the quick reply.
Mark Debono · 15:53
You're welcome! I'll keep this thread updated.
Customer Care 5 · 16:12
Okay, I'll wait to hear back.
Mark Debono · 16:34
Just confirming this is being handled — thanks for your patience.
Customer Care 5 · 17:01
Customer
1 contactFirst time we have heard from this customer.
Demo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatButcher counter quality complaint; third party emailed, camera check requested.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Deli & Fruit/Veg attendant · Third party · sent 28 May
Store speaks to deli / fruit & veg attendant; email shared contact
Auto-notify: Deli & Fruit/Veg attendant + Ħaż-Żabbar, Telliera · within 24h — live send is a production step.
Contact: contact to be provisioned
- 30 May — Chased by email — awaiting response.
- 2 Jun — Refund amount confirmed; processing.
Internal notes
none yetInternal — the team sees this, the customer never does.