Handled by Customer Care 6 · first response 4m
Chris Spiteri
Hi, the minced beef from the butcher counter smelled off when I opened it.
Chris Spiteri · 14:49
So sorry — could you send images of the product issue? The store will also speak to the counter attendant.
Customer Care 6 · 14:53
Photos attached, you can see the colour.
Chris Spiteri · 14:56
Thank you. The store manager will confirm with the cameras (can take 24hrs) and we've emailed the third party about the quality issue. These can take a little longer as we wait on external feedback.
Customer Care 6 · 14:59
Thanks, appreciate the quick reply.
Chris Spiteri · 15:21
You're welcome! I'll keep this thread updated.
Customer Care 6 · 15:29
Okay, I'll wait to hear back.
Chris Spiteri · 15:51
Just confirming this is being handled — thanks for your patience.
Customer Care 6 · 16:09
Any news on this?
Chris Spiteri · 16:29
Quick update — the team came back to us and it's progressing.
Customer Care 6 · 16:40
Customer
7 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDeli / butcher quality raised over WhatsApp — San Ġiljan, Triq Marguerite Mangion. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Deli & Fruit/Veg attendant · Third party · sent 17 Jun
Store speaks to deli / fruit & veg attendant; email shared contact
Auto-notify: Deli & Fruit/Veg attendant + San Ġiljan, Triq Marguerite Mangion · within 24h — live send is a production step.
Contact: contact to be provisioned
- 19 Jun — Chased by email — awaiting response.
- 22 Jun — Third party confirmed receipt, investigating.
Internal notes
none yetInternal — the team sees this, the customer never does.