Handled by Customer Care 6 · first response 1h 21m
Michela Vella
Hello, a staff member was quite rude when I asked for help finding an item.
Michela Vella · 12:34
I'm really sorry to hear that. Could you tell me the store, the time, and which till or aisle?
Customer Care 6 · 13:55
It was around 10:30 at the second till.
Michela Vella · 14:05
Thank you — I've shared this with the store manager, who will review with the team member. We take this seriously.
Customer Care 6 · 14:11
Thanks, appreciate the quick reply.
Michela Vella · 14:38
You're welcome! I'll keep this thread updated.
Customer Care 6 · 14:51
Okay, I'll wait to hear back.
Michela Vella · 15:13
Just confirming this is being handled — thanks for your patience.
Customer Care 6 · 15:29
Any news on this?
Michela Vella · 15:51
Customer
2 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatStaff attitude complaint; store manager informed for follow-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Ħaż-Żebbuġ · Stores · sent 16 Apr
On-site feedback for the store manager
Auto-notify: Ħaż-Żebbuġ · within 72h — live send is a production step.
Contact: contact to be provisioned
- No follow-ups yet.
Internal notes
none yetInternal — the team sees this, the customer never does.