Handled by Customer Care 7 · first response 6m
Paul Caruana
Hello, the courier left my shopping outside and the frozen items defrosted.
Paul Caruana · 14:45
So sorry about that! Could you share your order number and the items affected?
Customer Care 7 · 14:51
Sure, it's the order from this afternoon. Missing the chicken breast and the milk.
Paul Caruana · 14:58
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 7 · 15:10
Thanks, appreciate the quick reply.
Paul Caruana · 15:18
You're welcome! I'll keep this thread updated.
Customer Care 7 · 15:38
Okay, I'll wait to hear back.
Paul Caruana · 16:05
Just confirming this is being handled — thanks for your patience.
Customer Care 7 · 16:19
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatItems missing from delivery order; store and delivery partner informed.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Wolt · Third party · sent 19 May
Store to speak with Wolt; confirm refund amount, send email with details
Auto-notify: Wolt · within 24h — live send is a production step.
Contact: contact to be provisioned
- 21 May — Customer updated on progress.
- 24 May — Refund amount confirmed; processing.
Internal notes
none yetInternal — the team sees this, the customer never does.