Handled by Customer Care 7 · first response 42m
Julia Muscat
Good morning, my delivery never showed up and the app says completed.
Julia Muscat · 11:50
Apologies for the trouble — can you send the order reference so I can check with the store?
Customer Care 7 · 12:32
Sure, it's the order from this afternoon. Missing the chicken breast and the milk.
Julia Muscat · 12:38
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 7 · 12:51
Thanks, appreciate the quick reply.
Julia Muscat · 13:01
Customer
7 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatItems missing from delivery order; store and delivery partner informed.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Wolt · Third party · sent 21 May
Store to speak with Wolt; confirm refund amount, send email with details
Auto-notify: Wolt · within 24h — live send is a production step.
Contact: contact to be provisioned
- 23 May — Chased by email — awaiting response.
Internal notes
none yetInternal — the team sees this, the customer never does.