Handled by Customer Care 1 · first response 10m
Elaine Debono
Hi, my Wolt order from your store arrived with two items missing.
Elaine Debono · 14:58
Apologies for the trouble — can you send the order reference so I can check with the store?
Customer Care 1 · 15:08
Sure, it's the order from this afternoon. Missing the chicken breast and the milk.
Elaine Debono · 15:12
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 1 · 15:22
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCold-chain items arrived defrosted; refund requested via delivery partner.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Wolt · Third party · sent 23 May
Store to speak with Wolt; confirm refund amount, send email with details
Auto-notify: Wolt · within 24h — live send is a production step.
Contact: contact to be provisioned
- 25 May — Store manager confirmed on cameras; proceeding.
- 28 May — Customer updated on progress.
Internal notes
none yetInternal — the team sees this, the customer never does.