Customer Service Hub

Escalation directory

Who each issue type notifies, and by when
Placeholder contacts

Management routing & notifications. Restricted to the analytics group; full contact visibility follows SSO. Placeholder contacts — drop contacts.local.json into public/ to load the real directory (kept out of git).

Stores

30 contacts
Birkirkara, Triq Bwieraq
Store manager — camera checks, shelf checks, on-site feedback (Birkirkara)
To be provisionedTo be provisionedTo be provisioned
Birkirkara, Triq Il-Knisja l-Qadima
Store manager — camera checks, shelf checks, on-site feedback (Birkirkara)
To be provisionedTo be provisionedTo be provisioned
Birżebbuġa, Triq Zarenu Dalli
Store manager — camera checks, shelf checks, on-site feedback (Birżebbuġa)
To be provisionedTo be provisionedTo be provisioned
Gzira, Shop 2
Store manager — camera checks, shelf checks, on-site feedback (Il-Gżira)
To be provisionedTo be provisionedTo be provisioned
Ħal Qormi, Triq San Bastjan
Store manager — camera checks, shelf checks, on-site feedback (Ħal Qormi)
To be provisionedTo be provisionedTo be provisioned
Ħaż-Żabbar, Telliera
Store manager — camera checks, shelf checks, on-site feedback (Ħaż-Żabbar)
To be provisionedTo be provisionedTo be provisioned
Ħaż-Żebbuġ
Store manager — camera checks, shelf checks, on-site feedback (Ħaż-Żebbuġ)
To be provisionedTo be provisionedTo be provisioned
Il-Gżira, Triq Nazju Ellul
Store manager — camera checks, shelf checks, on-site feedback (Il-Gżira)
To be provisionedTo be provisionedTo be provisioned
Is-Swieqi, Triq Is-Sidra
Store manager — camera checks, shelf checks, on-site feedback (Is-Swieqi)
To be provisionedTo be provisionedTo be provisioned
Is-Swieqi, Triq L-Ilqugh
Store manager — camera checks, shelf checks, on-site feedback (Is-Swieqi)
To be provisionedTo be provisionedTo be provisioned
Iż-Żurrieq, Triq Filippu Farrugia
Store manager — camera checks, shelf checks, on-site feedback (Iż-Żurrieq)
To be provisionedTo be provisionedTo be provisioned
Iż-Żurrieq, Triq Santa Katerina
Store manager — camera checks, shelf checks, on-site feedback (Iż-Żurrieq)
To be provisionedTo be provisionedTo be provisioned
Marsaskala, Triq Il-Qalet
Store manager — camera checks, shelf checks, on-site feedback (Marsaskala)
To be provisionedTo be provisionedTo be provisioned
San Pawl il-Baħar, Triq Parti G.Calleja (Efesu)
Store manager — camera checks, shelf checks, on-site feedback (San Pawl Il-Baħar)
To be provisionedTo be provisionedTo be provisioned
San Pawl Il-Baħar, Triq It-Tamar
Store manager — camera checks, shelf checks, on-site feedback (San Pawl Il-Baħar)
To be provisionedTo be provisionedTo be provisioned
San Ġiljan, Triq Marguerite Mangion
Store manager — camera checks, shelf checks, on-site feedback (San Ġiljan)
To be provisionedTo be provisionedTo be provisioned
San Ġwann
Store manager — camera checks, shelf checks, on-site feedback (San Ġwann)
To be provisionedTo be provisionedTo be provisioned
Qawra, Triq l-Maskli
Store manager — camera checks, shelf checks, on-site feedback (San Pawl Il-Baħar)
To be provisionedTo be provisionedTo be provisioned
San Pawl Il-Baħar, Triq Il-Kaħli
Store manager — camera checks, shelf checks, on-site feedback (San Pawl Il-Baħar)
To be provisionedTo be provisionedTo be provisioned
Is-Siġġiewi, Triq It-Tabib Nikol Zammit
Store manager — camera checks, shelf checks, on-site feedback (Is-Siġġiewi)
To be provisionedTo be provisionedTo be provisioned
St. Julian's, St George's Street
Store manager — camera checks, shelf checks, on-site feedback (San Ġiljan)
To be provisionedTo be provisionedTo be provisioned
St Paul's Bay, Tourist St
Store manager — camera checks, shelf checks, on-site feedback (San Pawl Il-Baħar)
To be provisionedTo be provisionedTo be provisioned
Sliema, George Borg Olivier Street
Store manager — camera checks, shelf checks, on-site feedback (Tas-Sliema)
To be provisionedTo be provisionedTo be provisioned
Tas-Sliema, L - Mrabat
Store manager — camera checks, shelf checks, on-site feedback (Tas-Sliema)
To be provisionedTo be provisionedTo be provisioned
Tas-Sliema, Triq Bisazza
Store manager — camera checks, shelf checks, on-site feedback (Tas-Sliema)
To be provisionedTo be provisionedTo be provisioned
Tas-Sliema, Triq Tigne'
Store manager — camera checks, shelf checks, on-site feedback (Tas-Sliema)
To be provisionedTo be provisionedTo be provisioned
Tas-Sliema, Triq Ix - Xatt (The Strand)
Store manager — camera checks, shelf checks, on-site feedback (Tas-Sliema)
To be provisionedTo be provisionedTo be provisioned
Birkirkara, Triq Il-Ferrovija L-Qadima
Store manager — camera checks, shelf checks, on-site feedback (Birkirkara)
To be provisionedTo be provisionedTo be provisioned
Birkirkara, Triq L-Isqof Labini
Store manager — camera checks, shelf checks, on-site feedback (Birkirkara)
To be provisionedTo be provisionedTo be provisioned
In-Naxxar, Vjal Il-21 Ta Settembru
Store manager — camera checks, shelf checks, on-site feedback (In-Naxxar)
To be provisionedTo be provisionedTo be provisioned

Procurement

1 contact
daves Procurement
Supplier issues, barcode/price mismatches, product technical tickets
Barcode mismatchSupplier qualityProduct technical
To be provisionedTo be provisionedTo be provisioned

Accounts

1 contact
daves Accounts
Refund approvals and price-difference confirmations
Refund approvalPrice-difference refund
To be provisionedTo be provisionedTo be provisioned

Third parties

8 contacts
Prime
Butcher counter concession (Malta)
Butcher quality
To be provisionedTo be provisionedTo be provisioned
NORD
Butcher counter concession
Butcher quality
To be provisionedTo be provisionedTo be provisioned
Deli & Fruit/Veg attendant
Shared contact for deli and fruit & veg concessions
Deli / F+V quality
To be provisionedTo be provisionedTo be provisioned
Wolt
Delivery partner — order and courier issues
Wolt refunds
To be provisionedTo be provisionedTo be provisioned
Bolt
Delivery partner — order and courier issues
Bolt refunds
To be provisionedTo be provisionedTo be provisioned
Suppy
The daves shopping app — account and rewards-card issues
Suppy app
To be provisionedTo be provisionedTo be provisioned
ASV
IT support
IT support
To be provisionedTo be provisionedTo be provisioned
E-Shop (eplmalta)
Website / online shop platform support
E-Shop orders
To be provisionedTo be provisionedTo be provisioned

PII-safe demo mechanism

In production this directory lives in the database with real entries, maintained by the care team. The demo repository ships placeholder people only — names, emails and phone numbers are overlaid at runtime from a gitignored contacts.local.json, so no personal data is ever committed.