Handled by Customer Care 1 · first response 3m
Omar Vella
Hello, the glass bottle broke as soon as I lifted it out — the base was chipped.
Omar Vella · 16:56
Sorry about that! A photo of the item and your receipt and we'll sort a refund.
Customer Care 1 · 16:59
Photo sent — it made a mess of everything.
Omar Vella · 17:07
Refund approved — no need to return it, we'll mark it as damaged. Apologies again!
Customer Care 1 · 17:12
Thanks, appreciate the quick reply.
Omar Vella · 17:25
You're welcome! I'll keep this thread updated.
Customer Care 1 · 17:30
Okay, I'll wait to hear back.
Omar Vella · 17:58
Just confirming this is being handled — thanks for your patience.
Customer Care 1 · 18:24
Any news on this?
Omar Vella · 18:46
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatBroken item; refund but no return, marked as damaged.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
daves Procurement · Procurement · sent 6 Apr
Procurement to speak to supplier (may take 24hrs)
Auto-notify: daves Procurement + San Pawl Il-Baħar, Triq Il-Kaħli · within 48h — live send is a production step.
Contact: contact to be provisioned
- No follow-ups yet.
Internal notes
none yetInternal — the team sees this, the customer never does.