Handled by Customer Care 4 · first response 4m
Julia Vella
Hi, this item is listed under frozen but it's a tinned product?
Julia Vella · 21:58
Thanks for spotting that — could you send a screenshot of how it appears and the product barcode?
Customer Care 4 · 22:02
Here's how it shows on my phone.
Julia Vella · 22:06
I've created a ticket for our procurement team with the images. They may need up to 24hrs, especially if the supplier is involved.
Customer Care 4 · 22:15
Thanks, appreciate the quick reply.
Julia Vella · 22:27
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatProduct categorisation error; item marked out of stock while fixed.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
daves Procurement · Procurement · sent 10 Jun
Create ticket with live image, barcode and presentation screenshot
Auto-notify: daves Procurement · within 24h — live send is a production step.
Contact: contact to be provisioned
- 12 Jun — Chased by email — awaiting response.
Internal notes
none yetInternal — the team sees this, the customer never does.