Handled by Customer Care 4 · first response 9m
Omar Zammit
Hi, the minced beef from the butcher counter smelled off when I opened it.
Omar Zammit · 11:18
So sorry — could you send images of the product issue? The store will also speak to the counter attendant.
Customer Care 4 · 11:27
Photos attached, you can see the colour.
Omar Zammit · 11:35
Thank you. The store manager will confirm with the cameras (can take 24hrs) and we've emailed the third party about the quality issue. These can take a little longer as we wait on external feedback.
Customer Care 4 · 11:38
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDeli counter quality complaint; images forwarded to shared attendant contact.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
NORD · Third party · sent 9 Apr
Store speaks to butcher attendant; email 3rd party on quality issue
Auto-notify: NORD + Tas-Sliema, L - Mrabat · within 24h — live send is a production step.
Contact: contact to be provisioned
- 11 Apr — Customer updated on progress.
Internal notes
none yetInternal — the team sees this, the customer never does.