Handled by Customer Care 2 · first response 19m
Rita Zammit
Good morning, my delivery never showed up and the app says completed.
Rita Zammit · 11:42
So sorry about that! Could you share your order number and the items affected?
Customer Care 2 · 12:01
The reference is in my email — the whole freezer bag is ruined.
Rita Zammit · 12:11
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 2 · 12:19
Thanks, appreciate the quick reply.
Rita Zammit · 12:29
You're welcome! I'll keep this thread updated.
Customer Care 2 · 12:44
Okay, I'll wait to hear back.
Rita Zammit · 12:58
Just confirming this is being handled — thanks for your patience.
Customer Care 2 · 13:21
Any news on this?
Rita Zammit · 13:43
Customer
7 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatItems missing from delivery order; store and delivery partner informed.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Wolt · Third party · sent 11 May
Store to speak with Wolt; confirm refund amount, send email with details
Auto-notify: Wolt · within 24h — live send is a production step.
Contact: contact to be provisioned
- No follow-ups yet.
Internal notes
none yetInternal — the team sees this, the customer never does.