Handled by Customer Care 3 · first response 7m
Chris Agius
Hello, the butcher pack barcode rang up as a different product at the till.
Chris Agius · 10:37
Could you send a clear image of the itemised sticker showing the product name, barcode and price?
Customer Care 3 · 10:44
Here's the sticker photo, barcode included.
Chris Agius · 10:50
Thanks — the barcode and product don't match, so I've sent the image to our procurement team. We'll refund the price difference.
Customer Care 3 · 10:56
Thanks, appreciate the quick reply.
Chris Agius · 11:01
You're welcome! I'll keep this thread updated.
Customer Care 3 · 11:24
Okay, I'll wait to hear back.
Chris Agius · 11:52
Just confirming this is being handled — thanks for your patience.
Customer Care 3 · 12:06
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCounter pack price/barcode mismatch; sticker image sent to procurement, difference refunded.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
daves Procurement · Procurement · sent 25 May
Send itemised-sticker image + barcode to procurement
Auto-notify: daves Procurement + Birkirkara, Triq Bwieraq · within 24h — live send is a production step.
Contact: contact to be provisioned
- 27 May — Chased by email — awaiting response.
- 30 May — Chased by email — awaiting response.
Internal notes
none yetInternal — the team sees this, the customer never does.