Handled by Customer Care 5 · first response 5m
Maria Micallef
Hi, the bread from this morning was raw in the middle.
Maria Micallef · 21:02
Apologies — a couple of photos of the item and the date label would really help.
Customer Care 5 · 21:07
Sending the photos now, you can see it clearly.
Maria Micallef · 21:11
We've asked the store to check the shelf and procurement will raise it with the supplier.
Customer Care 5 · 21:20
Thanks, appreciate the quick reply.
Maria Micallef · 21:33
You're welcome! I'll keep this thread updated.
Customer Care 5 · 21:52
Okay, I'll wait to hear back.
Maria Micallef · 22:05
Just confirming this is being handled — thanks for your patience.
Customer Care 5 · 22:27
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatFresh product quality complaint with images; refund issued, supplier informed.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
daves Procurement · Procurement · sent 8 Jun
Procurement to speak to supplier (may take 24hrs)
Auto-notify: daves Procurement + San Pawl Il-Baħar, Triq Il-Kaħli · within 48h — live send is a production step.
Contact: contact to be provisioned
- 10 Jun — Customer updated on progress.
Internal notes
none yetInternal — the team sees this, the customer never does.