Handled by Customer Care 3 · first response 11m
Nadia Zammit
Hello, the courier left my shopping outside and the frozen items defrosted.
Nadia Zammit · 12:09
Apologies for the trouble — can you send the order reference so I can check with the store?
Customer Care 3 · 12:20
The reference is in my email — the whole freezer bag is ruined.
Nadia Zammit · 12:25
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 3 · 12:32
Thanks, appreciate the quick reply.
Nadia Zammit · 12:52
You're welcome! I'll keep this thread updated.
Customer Care 3 · 13:14
Okay, I'll wait to hear back.
Nadia Zammit · 13:29
Just confirming this is being handled — thanks for your patience.
Customer Care 3 · 13:53
Any news on this?
Nadia Zammit · 14:12
Customer
9 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDelivery / online order raised over Facebook — Il-Gżira, Triq Nazju Ellul, order W-99463. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Wolt · Third party · sent 23 May
Store to speak with Wolt; confirm refund amount, send email with details
Auto-notify: Wolt · within 24h — live send is a production step.
Contact: contact to be provisioned
- 25 May — Customer updated on progress.
Internal notes
none yetInternal — the team sees this, the customer never does.