Handled by Customer Care 1 · first response 28m
Elena Farrugia
Hello, the ham I bought yesterday expires today, that's too short.
Elena Farrugia · 09:45
Thanks for flagging! Could you tell me which store and send a photo of the date label?
Customer Care 1 · 10:13
Here's the label with the date.
Elena Farrugia · 10:18
We've asked the store to check the shelf and remove any other expired items. Depending on the product we can exchange it in store.
Customer Care 1 · 10:29
Thanks, appreciate the quick reply.
Elena Farrugia · 10:45
You're welcome! I'll keep this thread updated.
Customer Care 1 · 11:07
Okay, I'll wait to hear back.
Elena Farrugia · 11:24
Just confirming this is being handled — thanks for your patience.
Customer Care 1 · 11:47
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatExpired / short date raised over Facebook — San Pawl Il-Baħar, Triq It-Tamar. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
daves Procurement · Procurement · sent 11 Jun
Procurement to speak to supplier (may take 24hrs)
Auto-notify: daves Procurement + San Pawl Il-Baħar, Triq It-Tamar · within 48h — live send is a production step.
Contact: contact to be provisioned
- No follow-ups yet.
Internal notes
none yetInternal — the team sees this, the customer never does.