Handled by Customer Care 5 · first response 3m
Roberta Abela
Hi, the sticker on my deli pack says €4.20 but I was charged €6.10.
Roberta Abela · 17:20
Could you send a clear image of the itemised sticker showing the product name, barcode and price?
Customer Care 5 · 17:23
Here's the sticker photo, barcode included.
Roberta Abela · 17:26
Thanks — the barcode and product don't match, so I've sent the image to our procurement team. We'll refund the price difference.
Customer Care 5 · 17:37
Thanks, appreciate the quick reply.
Roberta Abela · 17:47
You're welcome! I'll keep this thread updated.
Customer Care 5 · 18:14
Okay, I'll wait to hear back.
Roberta Abela · 18:28
Just confirming this is being handled — thanks for your patience.
Customer Care 5 · 18:47
Any news on this?
Roberta Abela · 19:04
Customer
1 contactFirst time we have heard from this customer.
Demo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCounter pack price/barcode mismatch; sticker image sent to procurement, difference refunded.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
daves Procurement · Procurement · sent 20 Apr
Send itemised-sticker image + barcode to procurement
Auto-notify: daves Procurement + In-Naxxar, Vjal Il-21 Ta Settembru · within 24h — live send is a production step.
Contact: contact to be provisioned
- No follow-ups yet.
Internal notes
none yetInternal — the team sees this, the customer never does.