Handled by Customer Care 2 · first response 57m
Andrew Abela
Hi, my Wolt order from your store arrived with two items missing.
Andrew Abela · 18:54
So sorry about that! Could you share your order number and the items affected?
Customer Care 2 · 19:51
Sure, it's the order from this afternoon. Missing the chicken breast and the milk.
Andrew Abela · 20:00
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 2 · 20:08
Thanks, appreciate the quick reply.
Andrew Abela · 20:30
You're welcome! I'll keep this thread updated.
Customer Care 2 · 20:37
Okay, I'll wait to hear back.
Andrew Abela · 20:54
Just confirming this is being handled — thanks for your patience.
Customer Care 2 · 21:15
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCold-chain items arrived defrosted; refund requested via delivery partner.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Wolt · Third party · sent 22 May
Store to speak with Wolt; confirm refund amount, send email with details
Auto-notify: Wolt · within 24h — live send is a production step.
Contact: contact to be provisioned
- 24 May — Chased by email — awaiting response.
- 27 May — Customer updated on progress.
Internal notes
none yetInternal — the team sees this, the customer never does.