Handled by Customer Care 5 · first response 3m
Rita Abela
Hello, I'd like to merge my card with my husband's account.
Rita Abela · 10:49
Of course! Can you confirm the rewards card number in full and the name on the account?
Customer Care 5 · 10:52
The card number is on the back, sending it now with my details.
Rita Abela · 10:54
All updated — the change shows in the app within a few minutes.
Customer Care 5 · 11:07
Thanks, appreciate the quick reply.
Rita Abela · 11:29
You're welcome! I'll keep this thread updated.
Customer Care 5 · 11:48
Okay, I'll wait to hear back.
Rita Abela · 11:53
Just confirming this is being handled — thanks for your patience.
Customer Care 5 · 11:58
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatRewards card update request; details verified and applied.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Suppy · Third party · sent 17 Jun
Suppy app — account / rewards-card issue
Auto-notify: Suppy · within 48h — live send is a production step.
Contact: contact to be provisioned
- No follow-ups yet.
Internal notes
none yetInternal — the team sees this, the customer never does.