Michela Caruana
Delivery / online order · Is-Siġġiewi, Triq It-Tabib Nikol Zammit · Thu 21 May 17:22Handled by Customer Care 4 · first response 20m
Michela Caruana
Hi, my Wolt order from your store arrived with two items missing.
Michela Caruana · 17:22
So sorry about that! Could you share your order number and the items affected?
Customer Care 4 · 17:42
Sure, it's the order from this afternoon. Missing the chicken breast and the milk.
Michela Caruana · 17:44
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 4 · 17:52
Thanks, appreciate the quick reply.
Michela Caruana · 18:20
You're welcome! I'll keep this thread updated.
Customer Care 4 · 18:48
Okay, I'll wait to hear back.
Michela Caruana · 18:58
Just confirming this is being handled — thanks for your patience.
Customer Care 4 · 19:03
Any news on this?
Michela Caruana · 19:21
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatItems missing from delivery order; store and delivery partner informed.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Wolt · Third party · sent 21 May
Store to speak with Wolt; confirm refund amount, send email with details
Auto-notify: Wolt · within 24h — live send is a production step.
Contact: contact to be provisioned
- 23 May — Chased by email — awaiting response.
Internal notes
none yetInternal — the team sees this, the customer never does.