Handled by Customer Care 4 · first response 6m
Chris Muscat
Hello, the ham I bought yesterday expires today, that's too short.
Chris Muscat · 17:11
Thanks for flagging! Could you tell me which store and send a photo of the date label?
Customer Care 4 · 17:17
Here's the label with the date.
Chris Muscat · 17:25
The item can be exchanged in store, and the store manager is checking the display now.
Customer Care 4 · 17:38
Thanks, appreciate the quick reply.
Chris Muscat · 17:59
Customer
7 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatExpired / short date raised over WhatsApp — Sliema, George Borg Olivier Street. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
daves Procurement · Procurement · sent 7 Jun
Procurement to speak to supplier (may take 24hrs)
Auto-notify: daves Procurement + Sliema, George Borg Olivier Street · within 48h — live send is a production step.
Contact: contact to be provisioned
- 9 Jun — Chased by email — awaiting response.
- 12 Jun — Reminder sent — no reply yet.
Internal notes
none yetInternal — the team sees this, the customer never does.