Handled by Customer Care 2 · first response 27m
Omar Muscat
Hi, I ordered through the app and got someone else's bags.
Omar Muscat · 16:03
So sorry about that! Could you share your order number and the items affected?
Customer Care 2 · 16:30
Sure, it's the order from this afternoon. Missing the chicken breast and the milk.
Omar Muscat · 16:35
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 2 · 16:38
Thanks, appreciate the quick reply.
Omar Muscat · 16:59
You're welcome! I'll keep this thread updated.
Customer Care 2 · 17:24
Okay, I'll wait to hear back.
Omar Muscat · 17:33
Just confirming this is being handled — thanks for your patience.
Customer Care 2 · 18:01
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatItems missing from delivery order; store and delivery partner informed.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Wolt · Third party · sent 2 Jun
Store to speak with Wolt; confirm refund amount, send email with details
Auto-notify: Wolt · within 24h — live send is a production step.
Contact: contact to be provisioned
- 4 Jun — Reminder sent — no reply yet.
- 7 Jun — Customer updated on progress.
Internal notes
none yetInternal — the team sees this, the customer never does.