Channels
5 connected · 3 with a live pipeConnected channels
What is wired today| Channel | Via | State | What is connected today |
|---|---|---|---|
| Sinch WhatsApp | Sinch Engage | Live | Live aggregates only — message and ticket volumes, first-response times. No message content or customer identities leave Sinch; the live inbox is a production step behind platform auth. |
| Sinch Engage · Meta | Demo data | Messenger conversations ride the same Sinch aggregates. Public page comments are demo data — reading and replying to them needs a Meta app through App Review. | |
| Sinch Engage · Meta | Demo data | Direct messages ride the same Sinch aggregates. Public comments are demo data pending Meta App Review (instagram_manage_comments). | |
| Web chat | Sinch Engage | Live | The website chat widget runs through Sinch Engage — counted in the live aggregates, content stays in Sinch. |
| Google Business | Business Profile API | Live | Live ratings and the latest reviews pulled from the stores' Business Profiles, read-only. Replying from the hub waits on the reviews write API. |
Live pipes badge themselves on their pages (the Demo / Live toggles on the inbox and reviews). Nothing here claims more than is wired.